Your privacy matters to big999. This policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you hold over your information as a registered player on our platform.
These cards summarise big999's key privacy commitments. They do not replace the full Privacy Policy — please read all sections below in their entirety.
big999 collects only the personal data necessary to operate your account, process payments, verify your identity, and deliver a secure gaming experience — including your name, contact details, payment information, and activity logs.
Your data is used to manage your big999 account, process Taka deposits and withdrawals via bKash and Nagad, prevent fraud, comply with applicable legal obligations, and improve the platform experience for all players in Bangladesh.
big999 does not sell your personal data to third parties. Data is shared only with payment processors (bKash, Nagad, Rocket), identity verification services, game providers, and where required by law — all under strict confidentiality obligations.
All data transmitted to and from the big999 platform is protected with SSL/TLS encryption. Account access is secured by password and SMS OTP. Our security team monitors systems continuously for unauthorised access attempts and anomalous behaviour.
As a big999 player, you have the right to access, correct, and in certain circumstances request deletion of your personal data. You may also withdraw consent for marketing communications at any time by contacting our support team via live chat.
big999 uses essential cookies to maintain session security and platform functionality, and analytical cookies to understand how players interact with the site. No third-party advertising cookies are used. You can manage cookie preferences in your browser settings.
big999 ("we", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use the big999 online gaming platform at https://big999.app. This Privacy Policy describes the types of personal information we collect, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to you with respect to your personal data.
This Privacy Policy applies to all services offered by big999, including cricket betting, live casino, slot games, card games such as Callbreak Quick, the Finance / Wallet module, and all customer support interactions. By registering an Account on big999 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the Platform and contact support to close your Account.
Effective Date: This Privacy Policy is effective from 1 January 2026. Any material changes to the Policy will be communicated to registered Players via a notice on the Platform and, where practicable, by email notification to the address associated with your Account.
big999 collects the following categories of personal data from Players and prospective Players:
Data Minimisation: big999 applies a data minimisation principle. We collect only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification.
big999 collects personal data through the following channels:
big999 processes personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity & contact data, verification data |
| Age and identity verification (KYC) | Identity data, verification documents |
| Processing deposits and withdrawals in ৳ | Financial data, identity data |
| Fraud prevention and security monitoring | Technical data, financial data, usage data |
| Responsible gaming monitoring | Usage data, wagering records, communications data |
| Customer support and dispute resolution | Communications data, identity data, financial data |
| Platform improvement and analytics | Technical data, usage data (aggregated/anonymised where possible) |
| Legal and regulatory compliance | All categories as required by applicable law |
| Marketing communications (with consent) | Contact data, preferences |
big999 does not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or having a separate legal basis to do so.
big999 processes personal data on the following legal bases:
big999 does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:
Transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely to process your deposits and withdrawals. These providers are bound by their own data protection and financial services regulations.
Where big999 uses a third-party KYC provider to verify your identity documents, the relevant data is transmitted to that provider over encrypted channels. The provider processes the data exclusively for verification purposes and is contractually prohibited from using it for any other purpose.
Technical session data and game activity logs may be shared with licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate game delivery, resolve disputes, and ensure the integrity of games played on the big999 platform.
big999 may disclose personal data to competent authorities, law enforcement agencies, or regulators where required to do so by applicable law, court order, or where big999 has a good-faith belief that such disclosure is necessary to prevent fraud, protect safety, or otherwise comply with a legal obligation.
big999 engages third-party service providers (e.g., cloud hosting, email delivery, analytics) who process personal data on our behalf as data processors. All such providers are contractually obligated to process data only on big999's documented instructions and to implement appropriate security measures.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred to a service provider located outside Bangladesh, big999 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
big999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
big999 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Notwithstanding these measures, no system is entirely immune to security risks. In the event of a personal data breach that poses a material risk to Players, big999 will notify affected individuals without undue delay and will take all reasonable steps to contain and remediate the breach.
big999 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by a web server when you visit a website. The following categories of cookies are used:
These cookies are essential for the Platform to function correctly. They enable core features such as maintaining your logged-in session, preserving your account balance display, and ensuring secure navigation. These cookies cannot be disabled without impairing the functionality of the big999 Platform.
big999 uses first-party analytical cookies to understand how players navigate the Platform, which pages are most visited, and how the user experience can be improved. Data collected through analytical cookies is aggregated and does not identify individual users by name or contact details.
These cookies remember your preferences and settings (such as language preference or game interface settings) to provide a more personalised experience on your return visits to the big999 Platform.
You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to use the big999 Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
No Advertising Cookies: big999 does not use third-party advertising or retargeting cookies. We do not share browsing behaviour data with advertising networks or data brokers.
As a Player on the big999 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email as described in Section 14.
big999 will respond to all valid rights requests within 30 days of receipt. In complex or high-volume cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
The big999 Platform is strictly intended for adults aged 18 years and above. big999 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the Account registration process, and additional KYC verification may be requested at any time to confirm that a Player meets the minimum age requirement.
If big999 becomes aware that personal data has been collected from an individual under the age of 18, that Account will be suspended immediately, all associated Funds will be held pending investigation, and the personal data in question will be deleted as expeditiously as possible in accordance with our data retention obligations. Any winnings generated by an underage player will not be paid out.
Parents or guardians who believe that their child may have created an Account on big999 are encouraged to contact our support team immediately so that the matter can be investigated and resolved promptly.
The big999 Platform may contain references to third-party services, such as payment providers or game studios, whose own privacy policies and data practices differ from those of big999. When you navigate to a third-party website or service — even if accessed through the big999 Platform — you do so subject to that third party's own privacy policy. big999 has no control over and accepts no responsibility for the content, privacy practices, or data handling of any third-party websites or services.
We recommend that you review the privacy policy of any third-party service before providing them with personal information.
big999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered Players by posting a prominent notice on the big999 Platform and, where practicable, by sending an email notification to the address on file for your Account.
The revised Privacy Policy will take effect on the date indicated at the top of the document. Your continued use of the big999 Platform after the effective date of a revised Policy constitutes your acknowledgement of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how big999 protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way big999 handles your personal data, please reach out to us through the following channels. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all written enquiries within 24 hours.
When submitting a data rights request (Section 10), please include your registered Account username and a brief description of your request. big999 may need to verify your identity before processing the request to protect against unauthorised access to your data.
Related Policies: This Privacy Policy should be read alongside the big999 Terms & Conditions and our Responsible Gaming page, both of which contain additional information relevant to your use of the Platform and your rights as a Player.
With your privacy protected and your data secure, you can focus on what matters — great games, live cricket action, and instant Taka payouts. Explore everything big999 has to offer.
18+ only. Please gamble responsibly. Terms & Conditions apply.